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Donor Management Subscription Changes – Questions for Existing Customers

With the launch of our new Donor Management product, we knew you’d have questions about your subscription and how it may be impacted. As a reference, we’ve put together a short list of some of those questions and answers below.

Will I automatically be upgraded to Donor Management?
 If your Aplos subscription already includes Donor Relations, you will automatically be upgraded to our new Donor Management product. Existing Aplos customers will be able to try all of the new upgraded features at no additional charge until August 1, 2017.

If you do not have Donor Relations already on your Aplos subscription, your subscription will NOT change. However, if you wish to give it a try and you are an existing Aplos customer when Donor Management launches, you are able to turn it on and test it out at no additional cost until August 1, 2017, to see if it is a good fit for your organization.

What is the price for Donor Management?
 If you subscribe to Donor Management, your price will be determined based on the number of contacts in your Donor Management database. If you have more than 5000 contacts, we encourage you to give our Sales Team a call.

Do the number of contacts for this new pricing model include my accounting contacts?
No. For the Donor Management contact count, we only consider the total number of contacts in your donor management database for this number. Accounting contacts are separate.
How can I calculate how many contacts I have for Donor Management?
Once we launch the new product, you will be able to see on your subscription page how many donor contacts you have within the Donor Management section.
If I’m already paying for Contributions Management, how much does it cost to add Donor Management?
Contributions Management is included in Standard Accounting, one of our most popular Accounting plans, but it is also a feature within Donor Management. If you have Standard Accounting and you add Donor Management, your additional subscription cost will actually be $15 per month less than the tiers shown here.

Will there be Donor Management discounts?
Yes! All current discounts apply to Donor Management, including annual discounts and our offer to organizations that make under $50k in annual revenue to receive 30% off your entire subscription.
Can I downgrade from Donor Management?
Of course! If you try out the new Donor Management feature over the next few months and decide it doesn’t meet your needs, you can edit your subscription to remove Donor Management. If your organization downgrades from Donor Management, you will no longer have access to these areas of the software:

  • Donor Management Contact Database
  • Donor Management Reports
  • Fundraising Center
  • Communication Center
  • List Designer

You will still have access to Online Donations after you downgrade and can also access Contributions Management to prepare contribution statements if you keep an accounting subscription of Standard Accounting or higher. If you need assistance determining the best subscription plan for your organization, please reach out to our Sales Team.

If I DON'T want to upgrade to Donor Management, does this affect my pricing?
Nope! Keep doing what you are doing.
When will the new Donor Management product actually launch?
Soon, very soon.

I can’t find the answer I need here, how can I get ahold of you guys?

Please do not hesitate to reach out to our Sales Team by email at sales@aplos.com or by phone at (888) 274-1316.

Updated on April 25, 2017

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