On your online donation form page, you will see a status next to each donation. Here is a list of the online donation statuses and what they mean:
New – The checkout was created by the application. This state only exists for checkouts created in WePay’s hosted checkout flow.
Authorized – The payer entered their payment info and confirmed the payment on WePay. WePay has successfully charged the card.
Captured – The payment has been reserved from the payer.
Released – The payment has been credited to the payee account. Note that the released state may be active although there are active partial refunds or partial chargebacks.
Cancelled – The payment has been cancelled by the payer, payee, or application.
Refunded – The payment was captured and then refunded by the payer, payee, or application. The payment has been debited from the payee account.
Charged Back – The payment has been charged back by the payer and the payment has been debited from the payee account.
Failed – The payment has failed.
Expired – Checkouts expire if they remain in the new state for more than 30 minutes (e.g., they have been abandoned). This state only exists for checkouts created in WePay’s hosted checkout flow.
If you have questions about the status of your donations, feel free to contact our support team at firstname.lastname@example.org!