Why Offer Digital Giving
Online giving is a convenient and secure way for people to donate to your organization. Many donors prefer digital giving because:
- They don’t need to remember to carry cash or checks
- They like the convenience of giving using the payment method they prefer
- They use digital giving methods for most of their payments already
- They can set up recurring giving so they can provide long-term support for your mission
If your organization is based in the United States or Canada, you have a variety of tools within Aplos to start your online giving program. In this guide we are going to overview how online donations work in Aplos and each tool you can use, along with how your online donations are automatically tracked directly in Aplos.
Note* If you need assistance setting up your online donations, please reach out to our customer success team to get you started.
How Do Online Donations Work in Aplos?
No matter which donation tool you choose, the basic process for online donations is the same for your donors.
- Setting up your Giving Tools: To get started with any donation tool, you will be prompted to set up an account with our payment processor WePay and then customize your online donation tools.
- Creating a Donation: Once you set up and share one of the available online donation tools, your donors submit a form to create a one-time or recurring gift.
- Donation is Processed: The payment information is securely processed to set up the gift and the donor will receive an email receipt.
- Donor and Donation Details added to Aplos: The donor’s information is added to your people database in Aplos and the gift is noted as a new contribution automatically.
- Donation Management: Donors can log into My Aplos to manage recurring gifts, edit payment methods, and see their giving history.
Online Donation Tools
Online donation forms are customizable, mobile-friendly forms on a webpage that is hosted by Aplos. These equip donors to give directly from their computer or mobile device. These forms have room to use the power of storytelling to engage and inspire your donors. Forms work best when shared on your emails, website, and social media. With an easy quick setup you can build your first form in a matter of minutes. To learn more about how to setup your donation forms check out our resource: Online Donation Forms Guide
Without ever leaving your website, your donors can quickly give to your organization using the donation widget. By clicking the donate button, a donation popup will appear over your website, and from there the donor can securely process their gift. Once complete the popup window will disappear and they can continue to visit your website. Widgets work best if you don’t plan to collect much information and have a simple form. Learn how to build your first widget by checking out our resource: Using the Donation Widgets
Text to Give
Text to Give is the fastest way to give by texting from a mobile device. Your donors will text GIVE to your unique toll free number to set up their first gift, then each gift after can be sent with a single text. All text donations are processed safely and securely. When a donor gives through Text to Give they will receive an automatic confirmation text and email receipt. To learn more about our Text to give check out our resource: How to Use Text to Give
How Payment Processing Works with Wepay
Once you have shared your online donation tools and your donors are using them, those donations are securely processed through WePay.
What is Wepay?
Wepay is our partner for payment processing for ACH (Bank withdrawals) or debit and credit cards. WePay collects the payments then makes deposits automatically into your bank once the payment clears based on your preferred schedule of daily, weekly, or monthly deposits. The donation details are also sent back to Aplos to ensure your gifts are tracked.
How to Setup Wepay
To start collecting online donations you will first need to create a Wepay account and set up your profile. To learn more about that check out our complete Wepay Setup Guide to get you setup.
There is a standard transaction fee applied to payments by WePay at the time that a payment is processed. You can find your organization’s transactions processing rates in your Subscription under Settings. If you have questions about your rates, please contact email@example.com.
Fees for international cards are typically 1% higher, but this rate may vary. A $15 chargeback may apply for disputed payments, such as insufficient funds.
How to Reduce Payment Processing Fees
Many donors appreciate the convenience of paying online and request to cover your payment processing fees. Several payment areas include the option for donors to increase their gift to cover their transaction fee. This will apply the estimated transaction fee amount to their donation amount. If you plan to process a high volume of payments, please reach out to our team for a customized quote for rates.
Managing Online Donations
You can view all online donations and their statuses by clicking the Donations tabs and then clicking Online Donations. From there, you have your choice to view Recurring donations or all donations. Check out our entire guide on how to Manage Online Donations
For more information about what each WePay status means view our resource Online Donation Statuses
How Donors Manage Their Giving
When donors make an online donation, the donation receipt will have a link to create an Aplos donor profile.This profile will allow you to review your processed donations, and recurring donations. Donors can securely log in, manage donations, update payment preferences, and download and print contribution statements. For more My Aplos resources, check out our Support Center
Which User Roles Can Access the Donation Tools?
To set up any Online Donations Tool and see donations processed, Aplos users must have a role permission of Administrator, Manager (Full Suite), Donations Manager, or Donations Management Manager. Separately, you will have users that manage your WePay account, see How to Manage WePay Users for details.
Can I Use Online Donations If I Am Outside of the US?
Organizations must have an active Aplos account, a bank based in the US or Canada, and an active WePay account.