Event Registration FAQs

Aplos Event Registration allows you to create an online registration form so people can sign up and attend your event. Whether free or paid, you can use this feature to gather and track registrations. There is also an in-depth guide on how to build your event and sell tickets.

Below is a list of frequently asked questions and their answers when using Event Registration in Aplos.

When someone signs up, how are they added to my contact list?

If you have a contact that already exists in your contact list, and they register for your event using the same email address, then that event will be added to the existing contact. A duplicate contact will not be created. If the email does not exist in your contact database, then a new contact will be created. Only those who register will be updated or added to your contact list. Any additional attendees who are part of the registration will not be included in the contact list.

Do my registrations automatically post to my accounting?

Yes they do! Event registrations are recorded on your Deposits page, and linked to accounting based on the income account, fund, and tag that you linked to your purpose. The deposit of the amount paid (minus the transaction fees) will reflect as a deposit in your Merchant account register. The fair market value of the ticket will show as a non-deductible amount on that individual’s contribution statement. Any additional donations made during the checkout process will also be automatically posted to your accounting and will be reflected on the person’s contribution statement.

Can I use a different payment processor?

If you’re interested in using the Aplos Event Registration to allow for online registrations, the only processor currently available is AplosPay. View our AplosPay Setup Guide to get started with your AplosPay merchant account.

Can someone give a donation from my registration form?

Yes. When creating your event, you can enable the option to accept donations during checkout. This will allow any registrants to add a donation to their ticket purchase. Link the purpose you’d like donations to go to, and when it is processed, the donation will automatically post to your accounting. Donors can also pay for any transaction fees associated with the payment and donation.

What is fair market value?

The fair market value is the amount of the ticket that is non-deductible for taxes. For example, you might be selling tickets to your fundraising event for $50, but you’re serving dinner and the price per plate is $10. The fair market value of the ticket is $10. Because this cost is for a good or a service, this should not be claimed as a tax-deductible amount.

How can I share my registration form?

Once your registration form is published, you can take that URL and send it in an email campaign, share the URL on your social media, or add the URL to your website. For more information about sharing your registration form, check out our resource on Event Registration.

Can a registrant pay a partial amount?

Yes. Allowing partial payments during checkout is an Advanced Event Registration feature. This allows the registrant to place a deposit when purchasing a ticket. You can collect any outstanding balance at a later time through Aplos or associate any offline payment with the registration. When creating your event, under the Payments tab, select “Add partial payment (deposit),” and then choose a percentage of the registration amount or a fixed amount.

How can I reach out to my registrants?

Aplos offers communication tools that you can utilize to easily send email campaigns, letters, or text messages (with the Bulk Texting optional upgrade). To begin, create a Smart List using our List Designer. Select “Attended Event” from the dropdown and choose the event name. Save your list to export it, print mailing labels, or use it in your communications. For more information on how to create a Smart List and how to utilize the Smart List actions, view our resource on creating a Smart List.

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